100% Quality Satisfaction Guarantee
Because the internet makes it impossible for us to show you the outstanding quality and workmanship of our Irish-made wool dog beds, you might question just how nice your new Sheepish Dog bed will be. Easy enough to fix. If for any reason, when your dog bed arrives, it does not meet or exceed your quality expectations, return it to us — no questions asked — for a complete refund. Enclosed in your bed's box you will find a provided return label to our return center.
To qualify for a QSG (Quality Satisfaction Guarantee) beds must be returned UNUSED, in the box you received them, along with the a Return Authorization Code you can obtain through customer service here at The Sheepish Dog. The Satisfaction Guaranteed products must also be reported within 5 days of the delivery confirmation date. If you have additional questions, please feel free to contact us.
OTHER types of possible returns:
OK. So you slipped up and ordered the wrong bed. That's cool. It happens. Send it back. BUT we only accept beds that have not been used. Here are our return and exchange guidelines:
1. Returns and exchanges will only be accepted within 15 days from the delivery of your bed. Returns and exchanges also require a Return Authorization Number obtained from Customer Service.
2. Bed must be new and in unused condition to receive a full refund. Beds returned for exchange within 14 days are no bother — but require a shipping/handling fee (calculated at time of shipping your exchange). New, unused beds returned after 14 days are subject to a restocking fee of 20% and will only be accepted for 30 days from original delivery.
3. All returns and exchanges require a Return Authorization Number — we will not issue a refund without one.
4. Damaged or used beds will not be refunded.
5. Freight damages must be reported within 5 days of receipt of your order.
6. We 100% guarantee the workmanship of our Sheepish Dog dog beds. In the unlikely event your bed is defective in manufacturing, we will replace your bed with a like product. A warranty defect does not qualify from normal wear and tear, chewing or damage caused by your pet. A Return Authorization Code must be obtained. We will not accept beds shipped back without one.
What can I do to avoid a return?
1. Measure your fuzzy friend carefully (but not while he's dreaming — you could be mis-interpreted as a cat or large ham bone). See our dog breed chart for size comparisons and recommendations.
Contact our customer service center with any questions prior to ordering via live chat or by email: firstname.lastname@example.org